Complaints & Abuse.
Have a complaint or know someone who is abusing our services?
Read on about what to do, we're here for this and take it seriously.
Have a complaint or know someone who is abusing our services?
Read on about what to do, we're here for this and take it seriously.
STAGE 1: CONTACTING US:
If you have a complaint about any aspect of our service then we would like to hear from you.
Many outstanding issues can be resolved informally by discussing the issue with a member of staff, the support agent who deals with your query will aim to resolve any outstanding issues and reach an amicable resolution with you.
If you still feel your issue is not resolved please read on for information on escalating your complaint to stage 2.
STAGE 2: ESCALATING YOUR ISSUE:
If you feel the issue is not resolved please ask to speak to a manager, If a manager is not available please provide your contact details for a call back.
You can contact us with your complaint by telephone on our number 0333 123 8000 or contact our customer service team by clicking HERE you can expect a response within 3 business days.
Need to report abuse of our services? Read on to find out how.
We take abuse of our services very seriously:-
If you witness abuse of our services please report this to us.
You can open a ticket with our service abuse team by clicking HERE
We will investigate and will keep you informed within the limitations of GDPR of the outcome.